Terms & Conditions

RETURNS

We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we accept returns for refunds and exchanges within seven (7) days after your order has been delivered. All items must be unworn and unwashed in original condition with the tag still attached. Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely, we will not be able to complete the refund. Please make sure you get tracking on your returns so that proof of delivery can be verified. No returns or exchanges after seven (7) calendar days.

To begin the return process, please go to our returns portal. Please include your order number on the inside of your package so that we can find you in our system.

SHIPPING

We ship out orders Monday-Friday. Orders placed on the weekend and select holidays are processed on the next business day. All orders are processed and shipped out within five business days of order placed- except for items that are Pre-ordered.

Domestic Shipping:

Standard shipping (4-7 business days)- $7.99  via USPS First Class Package

Priority shipping (2-3 business days)- $12 via USPS Priority

Delays may occur due to customs. All customs duties, taxes, and fees are the sole responsibility of the customer. Please contact a local post office for further information concerning customs duties or fees.

*Please note that we will not be able to alter your order after it has been fulfilled. Most orders are fulfilled within 24-48 hours (Mon-Fri) after the order has been placed

UNDELIVERED SHIPMENTS:

In the instance that USPS tracking states that your package has been delivered but you have not received your items, please allow 2-3 additional business days for the delivery of your item(s) After that time period if you still have not received your package, contact us at caribafriqueusa@gmail.com. Upon notification from the customer, we will open a case with USPS. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we’ll provide you with the option of either reshipping your order or give you store credit. A refund will not be issued.

Indemnification

You agree to defend, indemnify and hold CARIB AFRIQUE USA harmless from and against any and all claims, damages, losses, proceedings, costs, and expenses, including legal fees, arising from or related to your use of the Site.

Disclaimer

CARIB AFRIQUE USA ASSUMES NO RESPONSIBILITY FOR, HAS PROVIDED RELEVANT WARRANTIES (EITHER EXPRESS OR IMPLIED) FOR, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, INTERRUPTION OF SERVICE OR VIRUSES THAT MAY INFECT YOUR COMPUTER OR TELECOMMUNICATIONS EQUIPMENT ARISING FROM YOUR ACCESS TO OR USE OF THIS SITE AND ITS CONTENTS. IN NO EVENT SHALL REWIND-FORWARD OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, ATTORNEYS,

EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, ECONOMIC, EXEMPLARY OR CONSEQUENTIAL LOSS OR DAMAGE EVEN IF REWIND-FORWARD HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, WHETHER IN TORT, UNDER CONTRACT, NEGLIGENCE OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. NOTHING IN THESE TERMS LIMITS OMG’s LIABILITY FOR ANY DEATH OR PERSONAL INJURY, FRAUD, MISREPRESENTATION ON A FUNDAMENTAL MATTER OR ANY LIABILITY WHICH CANNOT BE EXCLUDED BY APPLICABLE LAW

Termination

This Agreement is effective unless and until terminated by either you or CARIB AFRIQUE USA. You may terminate this Agreement at any time. CARIB AFRIQUE USA also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Rewind-Forward’s sole discretion you fail to comply with any term or provision of this Agreement.