Policies

PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – Payment

Payment:

If you choose a direct payment gateway to complete your purchase, our credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

and third-party vendors, such as Google, use first-party cookies (Google Analytics) and third-party cookies (Double-Click) together in order to inform, optimize and serve ads based on past visits and behaviors on our website. We have implemented and use display advertising, and we use Google Analytics to implement a feature called remarketing, which allows us to optimize the delivery of ad content specifically targeted to a user’s interests based on previous web visits and behaviors. If you would like more information on remarketing lists in Google Analytics, please click here.

If you would like to opt-out of Google Analytics for display advertising, you can use the Ads Preference Manager here. Or you can use the Google Analytics opt-out browser extensions, which you can download here.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer via our Contact page.

RETURNS

We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we accept returns for refunds and exchanges within seven (7) days after your order has been delivered. All items must be unworn and unwashed in original condition with the tag still attached. Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely, we will not be able to complete the refund. Please make sure you get tracking on your returns so that proof of delivery can be verified. No returns or exchanges after seven (7) calendar days.

To begin the return process, please go to our returns portal. Please include your order number on the inside of your package so that we can find you in our system.

SHIPPING

We ship out orders Monday-Friday. Orders placed on the weekend and select holidays are processed on the next business day. All orders are processed and shipped out within five business days of order placed- except for items that are Pre-ordered.

Domestic Shipping:

Standard shipping (4-7 business days)- $7.99  via USPS First Class Package

Priority shipping (2-3 business days)- $12 via USPS Priority

Delays may occur due to customs. All customs duties, taxes, and fees are the sole responsibility of the customer. Please contact a local post office for further information concerning customs duties or fees.

*Please note that we will not be able to alter your order after it has been fulfilled. Most orders are fulfilled within 24-48 hours (Mon-Fri) after the order has been placed

UNDELIVERED SHIPMENTS:

In the instance that USPS tracking states that your package has been delivered but you have not received your items, please allow 2-3 additional business days for the delivery of your item(s) After that time period if you still have not received your package, contact us at caribafriqueusa@gmail.com. Upon notification from the customer, we will open a case with USPS. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we’ll provide you with the option of either reshipping your order or give you store credit. A refund will not be issued.

Indemnification

You agree to defend, indemnify and hold CARIB AFRIQUE USA harmless from and against any and all claims, damages, losses, proceedings, costs, and expenses, including legal fees, arising from or related to your use of the Site.

Disclaimer

CARIB AFRIQUE USA ASSUMES NO RESPONSIBILITY FOR, HAS PROVIDED RELEVANT WARRANTIES (EITHER EXPRESS OR IMPLIED) FOR, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, INTERRUPTION OF SERVICE OR VIRUSES THAT MAY INFECT YOUR COMPUTER OR TELECOMMUNICATIONS EQUIPMENT ARISING FROM YOUR ACCESS TO OR USE OF THIS SITE AND ITS CONTENTS. IN NO EVENT SHALL REWIND-FORWARD OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, ATTORNEYS,

EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, ECONOMIC, EXEMPLARY OR CONSEQUENTIAL LOSS OR DAMAGE EVEN IF REWIND-FORWARD HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, WHETHER IN TORT, UNDER CONTRACT, NEGLIGENCE OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. NOTHING IN THESE TERMS LIMITS OMG’s LIABILITY FOR ANY DEATH OR PERSONAL INJURY, FRAUD, MISREPRESENTATION ON A FUNDAMENTAL MATTER OR ANY LIABILITY WHICH CANNOT BE EXCLUDED BY APPLICABLE LAW

Termination

This Agreement is effective unless and until terminated by either you or CARIB AFRIQUE USA. You may terminate this Agreement at any time. CARIB AFRIQUE USA also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Rewind-Forward’s sole discretion you fail to comply with any term or provision of this Agreement.